FAQ

FAQ – Frequently Asked Questions

Backed by Experience

With over 55 years of combined leadership experience, CGSS brings proven expertise in security operations, property management, and client service.

Built on Accountability

Every program, promise, and process is tracked, verified, and measured — giving our clients total confidence in performance and results.

Committed to Clarity

We believe informed clients make the best partners. Our FAQ and knowledge center provide straightforward answers backed by real-world experience.

Inside the CGSS Difference

5-Tier Vetting Process

Every CGSS officer is personally interviewed and approved through our five-tier selection system, ensuring each team member meets our exacting standards for professionalism, reliability, and service culture.

Dedicated Rovers

Each client site is supported by 2–3 trained rovers who know your property, people, and procedures — ensuring seamless coverage without ever seeing an unfamiliar face on post.

Space G! Command Center

Our 24/7 Space G! Command Center provides live monitoring, two-way intercom intervention, and rapid coordination with on-site officers — bringing real-time intelligence and instant response to every property.

Unmatched Customization

As an owner-operated firm, CGSS tailors every program to your environment — from uniforms and training to reporting protocols — delivering protection that aligns with your brand, culture, and priorities.

Real-Time Reporting

Through GPS tracking and digital reporting, clients receive instant incident alerts and daily activity summaries, ensuring full transparency and accountability across every shift.

Is Customized Guard Services & Systems (CGSS) licensed and insured?

Yes. CGSS is fully licensed, bonded, and insured in the state of California. We maintain all necessary state and local credentials to ensure complete regulatory compliance and client protection.

Do you conduct background checks and drug screenings on all officers?

Absolutely. Every CGSS officer undergoes a rigorous background investigation, reference verification, and both pre-employment and random drug testing to ensure reliability and professionalism.

What certifications do your officers hold?

Our officers maintain all required state certifications, including BSIS Guard Cards, and receive additional site-specific and advanced training depending on the property’s needs.

Do guards wear professional, identifiable uniforms?

Yes. Officers are issued professional, branded uniforms tailored to each client’s environment — ranging from business attire for concierge posts to standard uniforms for patrol and access control duties.

Can CGSS provide references or testimonials from other clients?

Yes. We’re proud to share testimonials and references from property managers across residential, commercial, and mixed-use developments who trust CGSS to protect their assets and enhance their image.

How are CGSS officers trained?

Every officer completes a combination of classroom, web-based, and on-site training programs covering emergency response, conflict resolution, customer service, and ongoing professional development.

What experience does CGSS have with properties like mine?

Our leadership and teams have decades of experience serving high-rise commercial buildings, luxury residential communities, corporate campuses, and mixed-use environments across Southern California.

Are CGSS officers trained in first aid and CPR?

Yes. Many of our officers are certified in first aid, CPR, and AED use, depending on the site’s specific requirements.

Are your officers armed or unarmed?

All CGSS officers are unarmed and professionally trained to provide a strong security presence through vigilance, communication, and service. Many serve as Lobby Ambassadors, combining concierge-level assistance with proactive building security to create a safe and welcoming environment.

What specific services does CGSS offer?

Our services include on-site security, lobby ambassador programs, mobile patrols, access control, CCTV monitoring, alarm response, and our advanced Space G! Command Center for 24/7 remote surveillance.

How does CGSS perform a security assessment for a property?

Our Security Site Assessment is provided at no cost and goes far beyond a simple walk-through. We capture detailed photos, video clips, and a comprehensive written report outlining your current coverage, risk points, and opportunities for improvement.

Whether you choose to partner with CGSS or not, you’ll receive actionable insights and clear recommendations designed to help you enhance safety, efficiency, and professionalism throughout your property.

What technology and equipment does CGSS use?

We leverage GPS-tracked patrols, AI-assisted camera monitoring, digital reporting systems, and real-time client dashboards for complete transparency and accountability.

Does CGSS provide 24/7 monitoring and support?

Yes, Our Space G! Command Center operates 24/7, coordinating with field officers and management to provide real-time coverage and immediate incident response.

What is CGSS’s pricing structure?

We offer flexible pricing models based on post requirements and service type — including hourly, flat-rate, and hybrid structures — always with transparent billing and no hidden fees.

Are short-term and long-term contracts available?

Yes. We offer both short-term and ongoing service agreements with the flexibility to adjust staffing or service levels as your property’s needs evolve.

Are there any hidden charges or extra fees?

No. All costs are discussed upfront and confirmed in writing. Our pricing is transparent, and adjustments are only made with client approval.

???? Still have questions?

Contact our management team to learn how CGSS can customize a security program for your property.
???? (310) 743-3000 | ???? 19208 Vermont Ave, Gardena, CA