At Customized Guard Services & Systems (CGSS), we understand that security in residential high-rises is about more than controlling access — it’s about creating comfort, familiarity, and trust.
Our officers serve as both protectors and ambassadors, ensuring residents feel safe and respected from the moment they step inside.
From lobby coverage and amenity monitoring to visitor verification and incident response, CGSS blends concierge-level professionalism with vigilant protection.
Fast decisions, personal oversight, and direct management involvement.
Each property is supported by 2–3 rovers who already know your site.
very officer is screened, trained, and matched to your environment.
Instant reporting, live alerts, and transparent performance data.
Every residential building operates differently — that’s why our programs are built from the ground up to match your community’s culture, tone, and expectations.
Free site assessment with risk evaluation and recommendations.
Hand-selected officers trained for your building’s layout and needs.
App-based reporting and ongoing performance reviews.
Each client site is assigned just two to three dedicated rovers — not random fill-ins.
That means you’ll always see familiar faces who understand your property, your residents, and your protocols.
And when issues arise, CGSS management responds immediately and follows through until they’re resolved.
A look inside the professionalism, attentiveness, and hospitality that define CGSS officers in residential environments.
Can your officers assist with concierge or front desk duties?
Yes. CGSS officers are trained to manage visitor sign-ins, package deliveries, amenity reservations, and other light concierge tasks.
How fast can CGSS start at a new residential property?
Most sites are operational within 1–2 weeks following a site assessment and onboarding plan.
What kind of reporting do we receive?
Every patrol, incident, and visitor log is uploaded instantly through the CGSS App, providing real-time visibility, time-stamped photos, and daily summaries you can access anytime.
Are your residential officers armed?
No. Our officers are unarmed by design — prioritizing approachability, de-escalation, and professionalism over intimidation.
Is the site assessment really free?
Yes — there’s no cost or obligation, and you’ll keep the assessment report even if you choose another provider.
Discover how personalized, hospitality-focused security can elevate your residents’ experience while protecting your property with unmatched reliability.
Schedule your complimentary Security Site Assessment today — no pressure, no obligation.