Why Property Leaders Trust CGSS
Real feedback from executives who rely on CGSS to protect their buildings,
support their teams, and deliver consistent, professional security operations.
At CGSS, we believe trust is earned through consistent performance, proactive communication, and unwavering accountability. These testimonials come directly from the property management executives we partner with—leaders who depend on CGSS to maintain safety, elevate the tenant experience, and reinforce operational excellence across their buildings.
During my time working with Guillermo Amador, Luz Veloz and the entire team at Customized Guard Security Services, I’ve always received the most professional and courteous service- regardless of what the situation may be. From timely responses with communication, to effective and efficient resolutions to requests, with some being last minute, they have always stepped up and been a reliable resource to assist with any/all security needs. Their team members are always polite, dressed appropriately, consistently exceed on expectations and deliver the most favorable results. They don’t disappoint and always have the best interest of our business in mind. I look forward to continuing partnering with them for years to come.
CGSS brings a level of expertise and care that makes a real difference. In the high-rise environment, reliability and professionalism are critical, and CGSS consistently delivers both. Their tailored solutions address everything from access control to resident engagement, ensuring a seamless experience for both residents and management. Their dedication to quality and customer service is evident in every interaction. The team’s professionalism and responsiveness make them a trusted extension of our management efforts.
I’ve had the pleasure of working with Customized Guard Services & Systems at several of our luxury high-rise communities, and I can say with complete confidence that they’re one of the best partners we’ve ever had in the security space. Their presence, professionalism, and genuine commitment to service have made a tremendous impact on both the residents and our onsite teams. What really stands out about CGSS is their understanding of the high-rise environment. They know that security in a luxury setting requires more than just a post order, it takes awareness, discretion, and a strong sense of hospitality. Their officers are well-trained, approachable, and always engaged, which makes a noticeable difference in how residents feel about their home and community.
The leadership team is equally impressive. They’re proactive, responsive, and invested in every partnership. Whether it’s fine-tuning coverage, providing additional training, or offering creative solutions, they’re always a step ahead. It’s rare to find a vendor that not only delivers but truly cares about the success of the communities they serve and CGSS does exactly that. Their partnership has added tremendous value to our operations and reinforced the level of excellence we strive to uphold at FirstService. I wouldn’t hesitate to recommend Customized Guard Services and Systems to any community looking for a dependable, high-caliber security partner that consistently delivers results and elevates the resident experience.
I have worked with Customized Guard Security Services for several years. Their professionalism, reliability, and attention to detail are unmatched. From the initial consultation to daily operations, their team has consistently provided exceptional security solutions tailored to our specific needs. Their guards are well-trained, courteous, and proactive, always ensuring our residents and property are safe and secure.
What sets Customized Guard Services apart is their commitment to communication and customer care. They go above and beyond to understand our environment and adapt their services, accordingly, giving us complete peace of mind.
I highly recommend Customized Guard Services to any organization looking for dependable, professional, and personalized security protection.
I’ve had the opportunity to work with Customized Guard Services & Systems at several communities and have appreciated their collaborative approach. Their team is professional, responsive, and attentive to the needs of each property. Luz, in particular, has been great to work with—she’s proactive, communicative, and consistently follows through. Overall, they’ve been a helpful resource in supporting our operations and maintaining a comfortable environment for residents